• eltabina_express@gmail.com.sg

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FAQ

Yes, you may change the departure date and time of your e-tickets by paying an amendment fee of $5 per seat BUT no changes is allowed 48 hours prior to actual departure.
You can change your ticket and pay the amendment fee at our ticketing counter. You have to present your ticket in order to make the necessary changes. Please take note that all changes must be made at least 48 hours prior to actual departure.
The e-ticket is ready to be print immediately after you bought it online.
No Refund are given for cancellations.
Yes, you need to exchange the e-tickets to the actual tickets before boarding at our counters at least 30 min before departure.
Yes, you need to produce the credit card use for your online booking to avoid fraud cases.
Each passenger is only allowed to bring luggage not exceeding 10kg. The size is limited to 55cm x 35cm x 25cm.
No, you are not allowed to travel on our coach if you are getting Visa-On-arrival at the checkpoint. All visas need to be ready before boarding our coaches.
Our coaches will only wait for 5 min and hence after that, the ticket will be invalid.
Our coaches will only wait for a maximum of 30 minutes at the checkpoints for all Immigration Clearance, in which after that our coaches will move off and expenses to your destinations has to be bear by passengers.
Yes, u need to bring along all your belongings and luggage at the checkpoints for Immigration Clearance.If you are travelling from Singapore to Malaysia, you have to bring all your belongings and luggage at the Malaysia Checkpoint for Immigration Clearance personally. Vice versa, if you are travelling from Malaysia to Singapore, you have to bring all your belongings and luggage at the Singapore Checkpoint for Immigration Clearance personally.
The passengers are responsible for any loss of belongings and luggages during their entire journey. The company shall not be liable for any loss or damage to the passengers personal belongings and luggages.
TERMINAL 1 SEREMBAN

Seremban - Bukit Nenas Highway
Bandar Seremban, 70000
Seremban, Negeri Sembilan, Malaysia

AMANJAYA BUS TERMINAL

No.1, Persiaran Meru Raya 5
Meru Raya, 30020
Ipoh, Perak, Malaysia

FAHRENHEIT88 BUKIT BINTANG

179, Bukit Bintang Street
Bukit Bintang, 55100
Kuala Lumpur, Malaysia

TERMINAL BERSEPADU SELATAN

Jalan Terminal Selatan
Bandar Tasek Selatan, 57100
Kuala Lumpur, Malaysia

Tel No : 03-90561104

MALAYSIA HEAD OFFICE

504, 5th Floor, Campbell Complex
Jln Dang Wangi, 50100
Kuala Lumpur, Malaysia

Tel No : 03-26947933
Fax No : 03-26938209

SINGAPORE

Eltabina Jaya Express Pte Ltd
7500A Beach Road, #01-312, The Plaza
Singapore 199591

Tel No : 62926420, 97355201
Fax No : 62986059

eltabina_express@yahoo.com.sg